Frequently Asked Questions

Everything you need to know about shopping at the NBCUniversal Shop

How can I track my order status?

Once your order is shipped, you will receive an email confirmation with a tracking number. You can also view your order status by logging into your account and visiting the 'Order History' section.

What is your return policy?

We accept returns for most unused and unopened items within 30 days of delivery. Please note that certain collectibles and personalized items may be final sale.

Do you offer international shipping?

Yes, we ship to many countries worldwide. Shipping costs and delivery timelines vary depending on the destination and are calculated at checkout.

What payment methods do you accept?

We accept all major credit cards including Visa, Mastercard, American Express, and Discover, as well as digital payment options like PayPal and Apple Pay.

Are the products sold here official merchandise?

Absolutely. All products on the NBCUniversal Shop are 100% officially licensed merchandise representing your favorite movies, TV shows, and characters.

Can I cancel or change my order after it has been placed?

Because we strive to process orders as quickly as possible, there is a very limited window to make changes. Please contact our customer support team immediately if you need to request a cancellation.